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Compliance Management Analyst | Hybrid | Night Shift Vacancies at Alorica Philippines

Job vacancies posted on: 7 months ago

We are hiring! Our company is merrily looking for a candidate to fill the position of Compliance Management Analyst | Hybrid | Night Shift. For those of you who live in Makati City & Manila City and its surrounding areas, we need you to then join our company office, Alorica Philippines, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least Vocational Diploma/Short Course Certificate, Bachelor's/College Degree & Post Graduate Diploma/Master's Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company	Alorica Philippines
Position	Compliance Management Analyst \| Hybrid \| Night Shift
Region	Makati City, Manila City
Career Level	1-4 Years Experienced Employee
Work Experience	3 years
Qualification	Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, Vocational Diploma/Short Course Certificate
Type of Work	Full-Time
Specialization Required	Customer Service, Services
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Job Functions:

Compliance and Risk Management
Compliance Monitoring and Assessment
Policy and Procedure Oversight and Governance
Reporting

Key Job Responsibilities:

Act as the primary point of contact for client’s compliance matters in assigned locations.
Monitor and deliver contractual requirements for all compliance and regulatory matters related to client including but not limited to: contractual compliance, CPP and Do Right audit requirements.
Compliance with relevant regulatory guidance provided by Alorica and the client
Change Control management of any compliance changes, launches of new temporary or permanent client’s space.
SOP compliance manual & metrics oversight based on client directives and expectations.
Serve as compliance SME/oversight for all areas and manage special tasks/projects
Collaborate on, create and manage policies and procedures
Perform audits and second level assessments as needed
Manage and lead remediation efforts for issues and/or areas of opportunity.
Collaborate with Operations and all Support groups to remediate compliance performance issues.
Serve as escalation point to client for all compliance and risk issues.
Monitor and manage compliance percentage metrics performance relative to goals
Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports.
Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
Perform other duties as assigned by management.

Education/Experience:

Bachelor’s degree.
3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.
Minimum of 2 years project management or similar experience
Experience developing and implementing compliance and risk controls and monitoring programs.
Experience leading change across multiple business functions.

OTHER INFORMATION (Skills and Abilities):

Strong knowledge of compliance requirements and regulations in the related industries
Strong organizational and multi-tasking skills
Strong background in auditing, analysis and remediation of identified issues
Strong attention to detail and deadlines
Ability to communicate with all levels within the company and externally with client.
Ability to work independently, identify and solve issues and deal with change.

Office/Company Address

Country	Philippines
Region	National Capital Region
City	Makati City
Address	L30, Alorica, Inc., Alphaland Southgate Tower, Makati, Metro Manila, Philippines
Map	Google Map

Country	Philippines
Region	National Capital Region
City	Manila City
Map	Google Map

Benefit

Get work experience
Bonus for overtime
Be taught first
Good work environment

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Company Description

ABOUT ALORICA PHILIPPINES

Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.

Here’s the deal – we think serving clients is awesome. And that’s why, when it comes down to it, we really only do one thing – we make lives better…one interaction at a time.

THE PHILIPPINES – OUTSTANDING OUTSOURCING

The Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.

THE ALORICA PHILIPPINES FOOTPRINT

30,500 employees. 17 sites. 12 cities. Three regions.

INDUSTRIES WE LOVE. INDUSTRIES WE SERVE.

Company Info

Industry: Call Center/IT-Enabled Services/BPO
Company Size: More than 5000 Employees
Average Processing Time: 12 days
Benefits & Others: Dental, Medical, Meal Allowance, Rice Allowance, Business Casual, Varies