Pasay City Jobs Customer Experience Associate Iii – With Healthcare Experience – Pasay Position at Conduent
- Job vacancies posted on: 7 months ago
We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Experience Associate III - With Healthcare Experience - PASAY. For those of you who live in Pasay City and its surrounding areas, we need you to then join our company office, Conduent, and able to under a full time working hours.
As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least Not Specified, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.
We offer you the salary rates ranging from ₱22,000 - ₱24,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.
Job Info
| Company | Conduent |
| Position | Customer Experience Associate Iii - With Healthcare Experience - Pasay |
| Region | Pasay City |
| Career Level | Less than 1 Year Experienced Employee |
| Work Experience | 6 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | PHP 22.000 |
| Maximum Salary | PHP 23.500 |
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports to achieve company goals by helping teams to integrate and work together.
Impact
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
- May give informal guidance to junior team members.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Pasay City |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
A Business Process Services Pioneer
As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions.
We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day.
Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 9 days
- Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Business Casual
- Specific Location: One E Com Bldg, MOA Complex
