Cavite Jobs Customer Service Associate | Carmona | Telco Account Position at Sutherland
- Job vacancies posted on: 7 months ago
Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of Cavite and the surrounding regions, we are open recruitment for the positions as Customer Service Associate | Carmona | Telco Account in our business office, Sutherland.
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree or even higher and greatly experienced in Services & Customer Service are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | Sutherland |
| Position | Customer Service Associate | Carmona | Telco Account |
| Region | Cavite |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
KEY RESPONSIBILITIES
- Handle customer requests professionally and sympathetically
- Exceed client and company performance expectations
- Maintain customer account information and records
- Participate actively on a team working together to solve customer issues
- Interact with client departments when escalations are required
- Ability to handle stress, show empathy and not take difficult customers personally
- Ability to work in a team environment accepting responsibility for decisions and how results may impact team
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent is required
- With Customer Service background
- Strong written and verbal communication skills
- Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
- Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
- Strong multi-tasking ability
JOB HIGHLIGHTS:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Office/Company Address
| Country | Philippines |
| Region | Calabarzon |
| City | Cavite |
| Address | Sutherland Global Services Carmona, Lot 562 B3 Governor's Dr, Poblacion, Carmona, 4116 Cavite, Philippines |
| Map | Google Map |
Benefit
- Competitive Salary
- Great HMO Benefits
- Fun Environment
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Company Description
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at ww.sutherlandglobal.com.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 7 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Casual (e.g. T-shirts), 24/7 Operations
