Taguig City Jobs Operations Manager | Financial/insurance Experience | Bgc Onsite | Up To P100k! Position at Eastvantage Business Solutions Inc.
- Job vacancies posted on: 7 months ago
Our company, Eastvantage Business Solutions Inc. is currently opening occasion for those of you who are interested in becoming a part of our company specifically Taguig City and its surrounding areas. For those of you who are interested to be a part of our company with the position of Operations Manager | Financial/Insurance Experience | BGC Onsite | Up to P100k! and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: Not Specified
- Experienced in Healthcare & Pharmacy
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of ₱16,000 - ₱38,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
|Company||Eastvantage Business Solutions Inc.|
|Position||Operations Manager | Financial/insurance Experience | Bgc Onsite | Up To P100k!|
|Career Level||Not Specified|
|Type of Work||Full-Time|
|Specialization Required||Healthcare, Pharmacy|
|Minimum Salary||PHP 16.000|
|Maximum Salary||PHP 38.000|
Work set-up: Onsite in BGC, Taguig CitySalary: P80,00 to P100,00Schedule: Rotational shift (Must be flexible)Start date: As soon as possibleWe are seeking an experienced Operations Manager to lead and manage our customer service team, ensuring that our customers receive excellent service and support. As the Operations Manager, you will be responsible for hiring, training, coaching, and leading a team of customer service representatives. You will also collaborate with other departments and vendors to ensure that the flow of products and app knowledge is seamless and that we deliver the expected service standards.
Lead and manage the daily operations of the customer service team, including hiring, training, coaching, and providing feedback to ensure high-quality service delivery
Guide customer service representatives through difficult cases, diffuse angry customers, and handle issues that cannot be fielded by Customer Service Representatives
Conduct team meetings, provide coaching, and educate customer service representatives on processes and practices to improve their performance and ensure they meet or exceed service level agreements
Analyze case management data to identify trends, establish goals, and implement improvement plans to enhance customer satisfaction, resource utilization, and operational efficiency
Authorize vendor payments, transaction approvals, and refunds in accordance with delegated authority granted
Conduct effective training sessions for business partner’s customer service training teams, providing learning tools, and resources to enhance their performance and ensure they are meeting or exceeding service level agreements
Liaise with business partners and vendors to negotiate terms of service, establish proper governance protocols, and maintain strong relationships
Participate in cross-functional meetings and attend business reviews to provide operational insights and contribute to decision-making processes
Manage program attrition, meet or exceed forecasted billable hours, and ensure process performance appraisal is carried out effectively
Serve as a problem-solving escalation point for supervisors and track client issues while maintaining correspondence.
Bachelor’s degree or equivalent experience
At least 3 years of experience as a manager in customer service, preferably in a multi-national company under a financial services industry or a technology-driven company
Experience in an insurance company is a must
Excellent interpersonal and communication skills (both written and oral) with the ability to communicate complex ideas and motivate others
Demonstrated ability to analyze and improve work processes, with a strong focus on data and trend analysis
Ability to collaborate effectively with various stakeholders, both internal and external
Strong coaching and feedback management skills, with the ability to provide leadership guidance and maximize the potential of subordinates
Experience in incident/complaints management and issue resolution (next issue avoidance)
Strong knowledge of CRM/customer service technology, software applications, phone systems, etc.
Ability to work well under pressure, meet deadlines, and manage multiple projects simultaneously
Ability to authorize vendor payments, transaction approvals, and refunds in accordance with delegated authority granted
Ability to lead and train agents/counterparts effectively while maintaining strong relationships with vendors and negotiating terms of services.
If you are a results-driven, experienced Operations Manager with a passion for providing excellent customer service, we would like to hear from you. Please submit your application for consideration.
Summary of role requirements:
- Looking for candidates available to work on weekdays
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
|Region||National Capital Region|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide while providing meaningful careers.
If you’re naturally curious, willing to experiment to achieve goals, and have a passion for establishing purposeful connections, come join our team of inspired experts. Together, let us customize solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions, and add value to each and every encounter.
See how the Eastvantage inspiration fares with our team members here: https://bit.ly/3UEtBA8
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 2 days
- Benefits & Others: Medical, Business (e.g. Shirts), Weekends Off