Cebu (Cebu City) Jobs Policy Service Officer I Position at QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH
- Job vacancies posted on: 7 months ago
Do you currently live in the Cebu (Cebu City) and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH is currently seeking candidates to then join and fill the position as Policy Service Officer I and able to work under full time working hours system.
We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Admin/Human Resources & Clerical/Administrative Support with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.
We are offering a salary of ₱16,000 - ₱38,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.
Job Info
| Company | QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH |
| Position | Policy Service Officer I |
| Region | Cebu (Cebu City) |
| Career Level | Not Specified |
| Work Experience | - |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Specialization Required | Admin/Human Resources, Clerical/Administrative Support |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Primary Details
Time Type: Full timeWorker Type: EmployeeProvide customer service via email & answer customer, Underwriter and/or agency’s questions regarding product, process, policy. Responsible for supporting business areas to provide administrative service and timely processing for the Underwriting Admin team, underwriters, credit control and brokers.
Primary Responsibilities
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- 100% Compliance to Privacy and Confidentiality Agreement.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
- Consistently open minded, professional, polished, posed, and positive demeanor
- Provide personalized and quality service to meet the expectations of internal and external customers
- Understand customer needs and goals an actively look for ways to meet them
- Communicate information in a clear, well-organized, and professional manner.
- Effectively manage mailbox and work baskets on a daily basis
- Other Adhoc tasks that the business may require
Required Education
• Bachelor’s Degree or equivalent combination of education and work experience
Required Experience
• 0–1-year relevant experience
Preferred Competencies/Skills
•Problem solving skills
•Strong spoken and written English
•Keen to details
•Adaptable to change to a fast-paced environment
•Administration and Organization Skills
•Ability to multitask
•Analytical and research skills
Preferred Experience
• call center experience within the insurance and/or banking industry; billing experience and increasing level of responsibility
Preferred Knowledge
• Excellent customer service focus
• Proficiency in MS tools
• Basic knowledge on Insurance is preferred
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements: -We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices.
US Only – Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
• Individual Contributor
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities, and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Office/Company Address
| Country | Philippines |
| Region | Central Visayas |
| City | Cebu (Cebu City) |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,00 people in 38 countries.
Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.
In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees. The GSSC provides a comprehensive range of Insurance Services to QBE’s customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.
QBE GSSC in the Community
The GSSC Foundation was established in 2014, extending QBE’s long history of corporate social responsibility to the Philippines. It mirrors QBE’s insurance role in the community to assist people in need.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 9 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts), Regular working hours with varied work schedules
