Cebu (Cebu City) Jobs Senior Underwriting Assistant Position at QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH

Job Info

Company	QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH
Position	Senior Underwriting Assistant
Region	Cebu (Cebu City)
Career Level	Not Specified
Work Experience	-
Qualification	Not Specified
Type of Work	Full-Time
Specialization Required	Admin/Human Resources, Clerical/Administrative Support
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Primary Details
Time Type: Full timeWorker Type: EmployeeUnderwriting assistant will be responsible for: 1. Reach out to brokers on behalf of underwriters for outstanding subjectivities which may include processing and sending Broker of Record (BOR) letters 2. Resolve all billing issues with accounting discrepancies for payment/cancellation/late notice (reach out to broker on behalf of underwriter if needed) 3. Review primary/underlying policies received from broker for excess policies 4. Issuance of invoice when account is issued outside of standard systems 5. Ensure that timelines are met within 24 hours specially on loss runs, renewal application, endorsements, invoices, policies on rush request 6. Research and gather all pertinent information using process knowledge and judgment before coordinating with underwriters and brokersThe role will be a more experienced Underwriting Assistant that will be exposed to global Underwriting teams.

Primary Responsibilities

• Build and maintain relationships with brokers, coordinating work transactions via phone and email
•Coordinate with underwriting areas to research and manage miscellaneous reports needed in the underwriting process
•Initiate and oversee training of new UAs in all locations including onshore
•Provide recommendations on business improvement (e.g. opportunity on TAT/SLA)
•Maintain product, system and process knowledge
•Ensure compliance with QBE policies, procedures and relevant legislations
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
•Establish and maintain a good working relationship with stakeholders
•Resolve escalated complaints in a timely manner
•Monitor all pending items from brokers and clients for existing policies by following required processes and guidelines to support business strategy
•Assist with new submission reviews, buyer research and underwriting model completion by applying sound judgment to minimize risk and contribute to business growth
•Assist with the preparation of binder and policy documents by adhering to deadlines and guidelines to send complete and accurate details to broker
•Issuance of policies (MOP and WINS systems)
•Track new and pending claims status by liaising between the company and broker to contribute to the underwriting planning process
•Ensure accuracy on processing transactions
•Focus on accuracy and adhere to state regulatory requirements
•Take and resolve escalations in relation to the process
•Prepare, update and proof read new and existing process desktop procedures (DTPs) and reports
•Allocate workload if necessary
•Manage workflow and ad-hoc requests including reporting performance dashboards and KPIs
•Conduct training needs of existing team and new hires if necessary

Required Education

• Bachelor’s Degree or equivalent combination of education and work experience

Required Experience

• 3 years relevant experience

Preferred Competencies/Skills

• Negotiate skillfully in tough situations with both internal and external groups to settle differences
•Use multiple resources to gather and analyze information and use logic to address work-related
•issues and problems
•with minimum noise
•Proficient verbal and written communication skills
•Proficiency in MS tools
•Excellent customer service focus
•Analytical and problem Solving skills
•Keen to details
•Administration and Organisation skills
•Excellent interpersonal skills
•Adaptable to change in a high changing environment
•Presentation skills

Preferred Knowledge

• Understanding of products and procedures and services offered by QBE NA
•Fundamental knowledge on customer service
•Basic knowledge on insurance preferred

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only – Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: 2001 - 5000 Employees
• Average Processing Time: 9 days
• Benefits & Others: Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts), Regular working hours with varied work schedules