Cebu (Cebu City) Jobs Technical Engineer | Cebu Position at Trends Group, Inc.

Image Trends Group, Inc.
  • Job vacancies posted on: 7 months ago

Our company, Trends Group, Inc. are currently hiring for interested candidates to join and to be a part of our company as technical engineer | cebu with a full time work system, which domiciled in Cebu (Cebu City) and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Not Specified which experienced in Computer/Information Technology & IT-Network/Sys/DB Admin.

Candidates who uphold honesty and discipline are a must for our company.

The competitive net salary we can offer is start from ₱16,000 to a maximum of ₱38,000, depending on the capability of the candidate and can be discussed with the HRD of our company.

Job Info

Company Trends Group, Inc.
Position Technical Engineer | Cebu
Region Cebu (Cebu City)
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Specialization Required Computer/Information Technology, IT-Network/Sys/DB Admin
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Description

Purpose

  • Responsible for providing exceptional customer service and technical support for customers by trouble shooting hardware and software issues
  • Evaluating customer concerns and resolving problems to 100% customer satisfaction
  • Responsible for providing technical expertise within a team focused on the implementation and support of products and services of a project.
  • Updates job knowledge by participating in educational opportunities such as training for both local and abroad.
  • Coordinates with the other groups to ensure tasks to fulfill is aligned
  • Provides detailed activity report and root caused analysis for the customer

Duties and Responsibilities

1. Customer:

  • Provide resolution of the problem based on the given SLA
  • Provide implementation based on the required design architecture
  • Train customer for the product application as required
  • Maintains a professional approach in dealing with customers
  • Discuss project requirements and expectations

2. Own Group:

  • Update team for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
  • Contributes to team effort by accomplishing results as needed

3. Other Group Within Trends:

  1. Sales Group
  • Update Account Manager for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
  • Update Account Manager of the required next steps to fulfill activities for the client
  1. Service Desk
  • Update Service Desk for the activity during client visit which include the root cause of the problem, resolution, and recommendation.

4. Corporate:

  • Comply with Trends Rules and Regulations as prescribed in the Employees Handbook specially on the following:
    • Attendance
    • Punctuality
    • Dress Code
    • Destruction of company property
  • Respect to co-workers, management, and member of the Board of Director
  • Perform all other duties and tasks as assigned by the Lead, Manager or Head

Minimum Qualifications

A. Minimum Education

  • Graduate of any of the following:
    1. BS Electronic Engineering
    2. BS Computer Science
    3. BS Information Technology

B. Minimum Experience/Training

  • At least 5 years of relevant experience in Call Center Application (dialer/recording/acd/wfo) is a plus

C. Competency

  • Knowledgeable in telephony such Avaya, CISCO, others
  • Genesys/Aspect/AudioCodes knowledge or other dialer and call recording is advantage
  • Basic knowledge in programming and application integrations.
  • Computer literate and proficient in:
    • MS Word
    • MS Excel
    • MS Power Point Presentation
    • Any Email software
    • Visio
  • Competent in English language (written and oral)

Working Conditions

  • Reports to TRENDS CEBU office
  • Reports directly to client site where he/ she is currently assign (on need basis)
  • Monday to Friday 8:30 am to 6:00 pm
  • On-call duty (rotational)
  • Shifting Schedule

Office/Company Address

Country Philippines
Region Central Visayas
City Cebu (Cebu City)
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.

The time has come to explore the possibilities in ICT and beyond.

Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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Company Info

  • Industry: Computer / Information Technology (Software)
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 12 days
  • Benefits & Others: Medical, Regular hours, Mondays - Fridays, Group Life Insurance, Trainings and Certifications, Business Casual
This vacancy is suitable for those of you who live in the following areas: Central Visayas