Makati City Jobs Training And Quality Specialist | Start Asap | Hmo From Day 1 Position at Booth and Partners

Job Info

Company	Booth and Partners
Position	Training And Quality Specialist | Start Asap | Hmo From Day 1
Region	Makati City
Career Level	Less than 1 Year Experienced Employee
Work Experience	-
Qualification	Bachelor's/College Degree
Type of Work	Full-Time
Specialization Required	Education/Training, Training & Dev.
Minimum Salary	PHP 28.000
Maximum Salary	PHP 33.000

WHAT WE OFFER:

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Work-from-home and hybrid work setup

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program

About the Client:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.

Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Job Summary:

To enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s performance in alliance with the company’s core values.

You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and for managing all phases of training interventions.

Responsibilities:

• Will formulate and conceptualize training modules based on the need of the employees and the management
• Will be responsible for managing the activities involved in the design, preparation, delivery and need assessment of training and development programs for company managers and employees
• Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
• Will conduct New Employee Onboarding and Orientation for new hires as well as product training before endorsing them to operations
• Will partner with and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
• Will conduct research on the latest trends about training provided
• Will evaluate employees’ improvement based on the training provided
• Will develop methods for evaluation of program effectiveness
• Will prepare program reports
• Will identify training needs and organize training interventions to meet quality standards
• Will perform other duties and/or special projects as necessary

Secondary Tasks/Ad-hoc:

• Evaluate employees through call listening, side-by-side, live monitoring
• Will monitor trainee performance from training up to nesting, before endorsing them to operations

Requirements:

• At least six months of training/learning and development experience in the BPO industry
• Proficient in MS Office apps
• Sound decision-making and organizational skills
• Exceptional English communication, both written and verbal
• Must be willing to work in shifting schedules
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
• Must have a backup desktop or laptop with the latest OS

Apply for Work

Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: 501 - 1000 Employees
• Average Processing Time: 17 days
• Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Life Insurance, Performance Incentives, and Work From Home Opportunities